From July 1 2018, all support will be provided through One Identity, and delivered by the same excellent and experienced Support Team of engineers.
One Identity Technical Support Portal login
The Support Portal is where you can find Knowledge Base articles, create and manage support-service requests (tickets), retrieve product licenses, access product software and documentation, and more.
For assistance with support portal access
Update or check status of existing service requests
To update an existing service request (ticket), you have two options:
One Identity Support Portal - support.oneidentity.com/search-service-request
Via Email - firstname.lastname@example.org; be sure to include your service request number in the email subject line in the following format:
|SR Number: 1234567|
Severity Level 1 issues=critical
If you need assistance with a Severity Level 1 issue, please contact One Identity Support via telephone.
For hours of operation and contact numbers, view Contact Technical Support at support.oneidentity.com/contact-support
For license assistance
Please contact our License Administration team by visiting support.oneidentity.com/contact-us/licensing
For general inquiries
One Identity Support Team