From July 1 2018, all support will be provided through One Identity, and delivered by the same excellent and experienced Support Team of engineers.


One Identity Technical Support Portal login

The Support Portal is where you can find Knowledge Base articles, create and manage support-service requests (tickets), retrieve product licenses, access product software and documentation, and more.

For assistance with support portal access

Update or check status of existing service requests

To update an existing service request (ticket), you have two options:

  1. One Identity Support Portal -

  2. Via Email -; be sure to include your service request number in the email subject line in the following format: |SR Number: 1234567|

Severity Level 1 issues=critical

If you need assistance with a Severity Level 1 issue, please contact One Identity Support via telephone.

For hours of operation and contact numbers, view Contact Technical Support at

For license assistance

Please contact our License Administration team by visiting

For general inquiries

Please contact our Customer Service team at or email

One Identity Support Team