Knowledge base: General
Uploading files to the Balabit Upload Portal
Posted by Bal√°zs Hadnagy on 2017 September 07 15:46, Last edited: 2017 October 09 14:31

Purpose:

To share files with your support expert that are related to your support ticket, upload them to the Balabit Upload Portal.

These files can be the following for example:

  • Debug bundle
  • Screenshot
  • Log messages
  • and so on

Prerequistes:

  • MyBalabit account
    • If you do not have a MyBalabit account, contact sales@balabit.com
  • Valid Balabit Online Support Service (BOSS) access
  • The Ticket ID number of your ticket
    • If you are unsure about how to open a ticket, see Opening a ticket in the Balabit Online Support Service (BOSS)

Steps:

  1. Log on to https://upload.support.balabit.com with your MyBalabit credentials.
  2. Navigate to the folder that has the same Ticket ID number as the issue that you want to upload files for.
    We have automatically created this folder for you when you have opened the ticket.
  3. To upload your file(s) either drag&drop them or click , click Upload file and browse for them.
  4. After the upload has finished, inform your support expert in a reply to your ticket so that we can start analyzing your issue right away.
    • If you are unsure about how to post a reply to your ticket, see Viewing or managing your ticket in Opening a ticket in the Balabit Online Support Service (BOSS)

Note: If for some reason you cannot upload your files, do not hesitate to contact us and we will assist you.

 

 

This article may contain outdated information due to changes in our products. Please verify information contained in this document with latest administration guide, or contact your BalaBit representative.


Attachments 
 
 opening a ticket in the balabit online support service (boss).pdf (473.88 KB)
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